Product care

The Serendipity Guide to Product Care

Everything in our collections is crafted with longevity in mind. Here we share tips on how to make your pieces last as long as they were designed to.


  • Concrete is even more sensitive than metal, so if it takes a hard hit, it will chip. It is a ceramic like material so please take care not to drop your piece onto hard surfaces such as tile floors or granite countertops.  You will also want to ensure that you do not bang the concrete on anything hard continually, like a desk or table top. 
  • Avoid pulling on any wires that are mounted inside the concrete.  Although we take all precautions to ensure they are strongly mounted, concrete is a porous material, and pulling at certain angles can cause these to come out. 
  • Although water will not damage the concrete it can harm the jewelry's finishing touches, where possible please avoid contact with water.
  • We also recommend to remove your pieces prior to showering, hand washing, and swimming and avoid contact with any lotions or potions.
  • If you want to refresh the look of your concrete piece, soak it in warm water with a little diluted dish soap and use a soft-bristle baby toothbrush to remove any dirt. After cleaning, ensure the items are thoroughly dry by patting them with paper towels.
  • Concrete will also patina over time, becoming darker from oils in the skin. These are unavoidable traces of wear, which makes the jewelry uniquely yours.
  • Otherwise, treat concrete jewellery with just as much love and care as all your other jewellery!


  • Do not bring wood jewelry into direct contact with water and chemical products. 
  • Do not expose the wood to extreme temperatures.
  • Your wood jewelry is water resistant but should not be immersed in water or kept in high humidity. If it does get wet however, immediately blot dry.
  • If you notice your piece is beginning to look a little dull, simply use a cotton cloth to buff in the direction of the wood grain. After you clean the wooden jewellery you need to put oil on the wooden jewelry. Take some olive oil and put it on a small piece of soft cloth then rub it against the wood with the cloth soaked in the olive oil. Once the olive oil is in the wood you should shine the item with a soft dry cloth. Please note that wood will darken in colour over time, especially after oil treatments.


Collection BIOTA

  • Biota earrings are ‘The japanese cherry blossoms’ amongst our jewelry.  They are the most fragile ones and have a short lifespan, especially when not treated with care and love.
  • They are made of a special type of lightweight clay. It is a self hardening and flexible modelling material that dries with a soft and rubber like texture and has to be kept AWAY FROM WATER.
  • Avoid impact with hard surfaces.
  • Avoid pulling and pushing them because they will chip.


Collection TOCHICA

  • FDA compliant, BPA free, phthalate free, lead free.
  • If you notice your piece is beginning to look a little dull, simply use a wet cotton cloth, soaked in warm water with a little diluted dish soap, and wipe the beads.


  • To polish, use a silver polishing cloth or a mixture of lemon & baking soda.  To avoid tarnish, be sure to wrap when not in use as well as avoid getting wet or exposing to lotions etc.


  • Oxidized sterling silver jewelry should be handled with special care as the oxidation tends to fade over time or when rubbed on other elements, so be sure to keep them in a separate box than your other jewelry.


  • Copper, Brass, Bronze are some of the most common and versatile metals used in making jewelry.  They are very durable and a wonderful choice for those who do not have allergies.  The issue that some have with these metals is that they are typically combined with small amounts of other metals like nickel & zinc.  We strive to ensure that the metals we use are as pure as possible and do not contain nickel or zinc.  However, there is never any way to guarantee that when it comes to vintage metals.
  • Brass jewellery can be polished up using a small amount of brasso on a soft, clean, cloth. please follow the instructions provided with the brasso.


  • Avoid impact with hard surfaces.
  • Handle the hardware and findings with care (jump rings, clasps, and links). Pulling on them can cause stress to the connections causing weak spots or breaks.
  • Do not bring jewelry into direct contact with water and chemical products. Make-up, cream, perfume and hairspray all contain chemicals that may dull the finish of your jewelry.
  • Storage when not in use is something we recommend for all of our pieces.  Please store in a soft cloth or tarnish resistant bag.  You can even store in the cotton bag that your piece came in. Keep them separated by material.

If you have any questions about the care of your jewelry please send me an e-mail at [email protected]

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